Refund & Cancellation Policy

Last updated: August 17, 2026

1. Nature of Payments

The Bixzon platform operates on a prepaid (pay-as-you-go) system. A merchant recharges credit into their platform wallet, and a fixed fee of 3 EGP is deducted per new order received through their store. There are no mandatory monthly subscriptions or recurring fees.

2. Refund of Unused Credit

A merchant may request a refund of unused wallet credit under the following conditions:

  • The credit is fully unused (no order fees have been deducted from it).
  • The refund request is submitted within 14 days of the recharge date.
  • The request is submitted via the official support email.

3. Refund Fees

Payment processing and transfer fees (payment gateway and bank fees) may be deducted from the refunded amount, depending on the original payment method. For card payments (Visa/Mastercard), the refund is issued to the original card and may take 5–10 business days to appear on the statement, depending on the issuing bank.

4. Non-Refundable Cases

  • Credit that has been partially or fully used (order or service fees deducted).
  • Refund requests submitted after 14 days from the recharge date.
  • Amounts used for services already delivered (such as processed orders).
  • Refund requests that violate the Terms of Service or result from prohibited activity.

5. Cancellation Policy

Because the platform operates on a pay-as-you-go system with no recurring subscription commitment, a merchant may stop using the platform at any time with no penalties or cancellation fees. No payments are renewed automatically. To stop, simply stop recharging the wallet; once the balance runs out, paid services stop automatically.

6. Order Cancellation

End-customer orders are handled according to each individual store's own return and exchange policy, as stated in each merchant's terms. The platform does not intervene in the return policy for physical products between a merchant and their customers.

7. How to Request a Refund

To request a refund or cancellation, please send an email including your store name, registered email and the refund amount requested to:

Requests are reviewed within 3–5 business days and answered via email.

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